Karkia Privacy Policy — Your Data, Our Responsibility

Karkia (https://karkia. net) is a trusted online betting and gaming platform in Bangladesh. We place the highest priority on the privacy of our users. This privacy policy explains how Karkia collects, stores, uses, and safeguards your personal information.

This policy applies to the Karkia website, mobile application, and all associated services. By using Karkia's services, you are deemed to have agreed to this privacy policy. Please read it carefully before using the platform for the first time.

This privacy policy may be updated from time to time. For any significant changes, Karkia will notify you by email or via an in-platform notification. The date of the latest update will always be shown at the top of the page.

• This policy applies to all Karkia services and platforms.
• No one under the age of 18 is permitted to use Karkia's services.
• If you do not agree with this policy, please discontinue use of Karkia's services.
• For any questions, get in touch with us at: info@karkia.net

Karkia collects your information in several ways — directly from you, automatically, and through third parties. Below is a detailed breakdown of what data we collect and why it is needed.

We only collect information that is genuinely necessary to provide our services. Collecting unnecessary or excessive data goes against Karkia's policy.

Karkia uses the information it collects for specific, legitimate purposes only. Your data is never used for unauthorized or unrelated purposes. Below is a detailed breakdown of how we use your information.

• Account management: Your information is used for registration, login, password recovery, and keeping your account secure.
• Payment processing: To securely process deposits, withdrawals, and other financial transactions.
• KYC & age verification: To meet legal requirements and protect minors.
• Customer support: To resolve your complaints and inquiries.
• Security & fraud prevention: To detect suspicious activity and protect your account.
• Personalized experience: To show you content and offers tailored to your preferences.
• Legal compliance: To meet the requirements of government and regulatory authorities.
• Service improvement: To further improve platform performance and the overall user experience.

Karkia does not generally share your personal information with third parties. However, in certain specific circumstances, sharing may be necessary — and when it is, it is always done lawfully and securely.

• Payment processors: Exclusively to process transactions with payment service providers such as bKash, Nagad, and Rocket.
• Law enforcement agencies: Certain information may be disclosed in accordance with court orders or government directives.
• Security Partners: With trusted partners to support fraud detection and cybersecurity.
• KYC service providers: Limited data shared with authorized agencies for identity verification purposes.

Before sharing any data with third parties, Karkia ensures they maintain equivalent privacy and security standards. Third parties may not use your data beyond what is permitted by Karkia's guidelines.

Karkia uses cookies and similar tracking technologies on its website and app. Cookies are small files stored in your browser that help improve your user experience.

All cookies except essential ones are activated based on your consent. You can manage cookies at any time through your browser settings. Please note that disabling cookies may affect the functionality of certain features.

Karkia uses industry-leading, state-of-the-art security technology to protect your data. Our security infrastructure is multi-layered and regularly updated to keep your information safe from emerging threats.

• SSL/TLS encryption: All data transfers are secured with 256-bit encryption.
• Two-factor authentication (2FA): An additional layer of security to access your account.
• Firewall protection: Advanced firewall systems to prevent unauthorized access.
• Regular security audits: Regular security audits conducted by third-party experts.
• Data backup: Regular data backups and a disaster recovery plan.
• Staff training: All Karkia staff receive regular training on privacy and data security.

Karkia believes every user should have full control over their own data. We therefore provide you with the following rights.

Karkia retains your data only for as long as it is needed. All data is stored while your account remains active. After account closure, certain data may be retained for a defined period to meet legal requirements.

• Account information: Retained for up to 5 years after account closure.
• Financial transaction records: Retained for up to 7 years as required by law.
• KYC documents: 5 years after account closure.
• Customer support communications: Retained for up to 3 years.
• Cookie data: 6 months to 2 years, depending on cookie type.

Once the applicable retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

Karkia strictly prohibits anyone under the age of 18 from accessing its platform. We do not knowingly collect personal information from minors. Age verification is in place at registration, and KYC verification is mandatory in any case of suspected underage access.

If we are informed that we hold data belonging to a minor, we will immediately close that account and delete all associated information.

Karkia reserves the right to partially or fully update this privacy policy at any time. Where changes are made, Karkia will endeavor to notify you in advance by email or via an in-platform notification.

Continuing to use Karkia after any policy update constitutes your acceptance of the revised terms. We recommend checking this page regularly. The date of the latest update will always be displayed at the top of the page.